Pump Station Failure Services
Willow Pumps endevour to provide a fast and effective service. If you are a service contract customer, you have priority over our on call engineers, meaning you will be at the top of our priority list when calling upon our emergency call out service.
It is vital that all customers notify our service department as soon as they suspect the station has failed, either by warning light or beacon, or local drainage becoming surcharged. Our service department may ask you a number of questions which will help us determine what has caused the station to fail. We aim to work closely with our customers in order to send the suitable engineer and equipment.
Our service contract customers also have priority over our Tankers, meaning should one be required to carry out an emergency clean or assist in dropping the level in the pump station we can attend in a matter of hours. This also eliminates the hassle of our clients having to out source this work.
To eliminate the risk of your pump station failing, it is vital that a service plan is actioned in order to keep the station in working order. All contract customers will receive a discounted rate on an annual empty and clean. Please call 01634 201111 for a service contract quotation.